Challenge: Effectively provide guidance interactively to users at their moment-of-need.
Solution: Interactive walkthroughs have proven to be an effective tool bringing help to the users in context of their environment.
A user walkthrough provides a focused delivery that guides users through features and capabilities, which has been shown to reduce the number of “how to” calls or tickets to IT support by 25%-70%.
- Accelerate employee on-boarding & Increase user adoption
- Reduce the number of "how-to" questions that get asked
- Create more efficient policy communications
- Allow for more effective corporate governance
This White Paper discusses the challenges and solutions to help your organization address user adoption, on-boarding and training.