Author: Asif Rehmani, Microsoft MVP since 2007
Book length: 56 pages
In this essential guide to digital adoption success, learn simple steps you can take to help your employees discover, master and actually use your application within your organization.
Chapters
- Clarify your business objectives
- Create a long term change management plan
- Build a team of influencers
- Deploy an awareness and anticipation campaign
- Design an incentive program
- Develop friction free governance policies
- Simplify tools, processes and workflows
- Grow a modern help and training site
- Run live classes
- Roll out daily tips campaigns
- Hold Q&A sessions
- Provide in-context one click help
- Launch the digital adoption process
- Gather the most important metrics