We get this question all the time: "How is VisualSP different or similar to WalkMe?" So far we have been answering this question in one on one meetings but we felt that it was finally time to put together an article explaining the similarities and differences so you can decide for yourself which product is right for you.
VisualSP was first created in 2012 to support and train SharePoint on premises users. From there on forward, VisualSP evolved to a Microsoft Azure based overlay platform to support Microsoft 365, Dynamics 365, custom web applications and many SaaS applications.
All throughout, the vision has remained the same: make it simple to bring relevant content to end users wherever they are to help them do their job quickly and efficiently.
To achieve that, we believe the employees should be provided a variety of context sensitive help and training items in the form of videos, interactive walkthroughs, tip sheets, inline help, buttons, announcement banners, etc. The end goal is always to make to make it simple for the user to interact with the system to help them get their job done and move on.
WalkMe started in 2011 and resides on the Amazon Web Services & Google cloud stack. They created the category of Digital Adoption Platform (DAP) and in the beginning focused primarily on helping Salesforce users with step by step guidance. Since then they have expanded to support all interfaces including web applications, mobile apps and desktop. Their focus was always on, and still remains to be, guiding through interactive walkthroughs. Many other types of help items are now supported as well but they always lead with walkthroughs as the primary way to create any help items.
VisualSP vs WalkMe Comparison
The table below is a quick snapshot of the main differences we see from our perspective. Below the table, you will find a breakdown of many of the specific facets of each application. This article will continue to be expanded further based on the queries we receive and as the feature set of each application evolves. If you have any specific questions, feel free to reach out to us at VisualSP at any time.
|Hosting Provider||Microsoft Azure||AWS & Google Cloud|
|Schedule Items to Appear||X|
|Templates for Help Items||X||X|
|Knowledge Base Search||X||X|
|Content Included||Ships with content for M365|
|Automation (auto click elements)||X||X|
|Integration with most Web Applications||X||X|
|Separate Test & Production Environments||X|
|All Package Include Customer Success||X|
|Tight Integration with Microsoft Ecosystem||X|
|Pricing (Product + Services)||Starts at $6,950||Starts at $50,000|
|Customer Support||Eastern USA Business Hours||24/7|
|Target audience||Company Employees||Employees and Product Customers|
Onboarding and Setup
VisualSP preaches the mantra of being quick about implementation instead of going for perfect since requirements change so quickly in the real world. That also holds true for when it comes to onboarding and setting up our new clients. The solution ships with preconfigured help and training items as well as templates for many applications which speeds up the deployment process. For example, we had one client who reached out to us on a Monday of the week about our product and we had them running in production the Friday of that same week. As long as your team is ready, our suggested rollout is quicker the better.
WalkMe usually takes many months to launch because of the complexity and expansive feature set entailed in the product. All of the help items and processes have to be created from scratch usually requiring a professional who is very well versed with the WalkMe platform.
VisualSP is hosted completely inside Microsoft Azure in the United States.
WalkMe is hosted using Amazon Web Services and the Google cloud platforms. They host data inside United States data centers as well as in other countries as needed.
Product Feature Set
VisualSP targets very specific scenarios when it comes to training, informing and supporting users.
WalkMe has a broad range of features and the price reflects that as well. Some of the feature details are listed side by side in the comparison table.
Auto-Load Scheduled Content
VisualSP allows any type of help item content (such as walkthroughs, videos, tip sheets, announcement banners) to appear automatically to users at a predefined schedule. For example, an announcement banner can automatically show up for users between a certain date range on any application informing them of important information. Or a walkthrough can be scheduled so it plays automatically every month interactively guiding users step by step to perform certain actions on specified pages. This provides a set it and forget it type of mechanism for VisualSP customers who want to provide scheduled contextual information to their users.
WalkMe does support a piece of content to automatically load for the first time. However, there is no support for pre-scheduling of content to automatically load between a certain period of time.
Strong tie-in to Microsoft apps
Since the beginning, VisualSP has had very strong tie-in to Microsoft applications. VisualSP is able to target content on Microsoft applications much more granularly. For example, when help items are created in VisualSP, they can be targeted to users with specific permissions and can be made to target specific types of content. Of course, this is all in addition to being able to target by URL and other methods.
WalkMe started its journey on Salesforce so it has strong tie-in to that application. It also has URL targeting methods to target any URL in an application.
VisualSP has created or curated over 1,500 help items related to Microsoft Office 365 and Dynamics 365. We keep all of this content current and updated so our customers don't have to create this foundational content themselves. Our customers then focus on creating and maintaining their own custom help items required for their systems using our provided templates or creating them from scratch.
WalkMe does not come with any content built in. You are expected to build all help content from scratch or using templates provided.
Help Items Editor
VisualSP does not rely on any separate components that need to be installed. The Editor that lets you build help items is built into the internet browser and auto activates so no login is ever required and there is no password to remember. Microsoft Edge, Google Chrome and Firefox are supported for building out the help items by editors. In addition to those, all other browsers (including Apple Safari, Opera and others) are supported for consuming the content by the users.
WalkMe requires the download and maintenance of a separate application on the desktop in which you log in using your id and password and then build out help items.
VisualSP believes that supporting and delighting our customers is our Top Priority! For us, it's not about our product but it's about the satisfaction of our customers. You are never on your own when you do business with VisualSP. We have a guaranteed window of reply from our support team within four business hours or less (Usually we're able to get back to our customers within one business hour).
WalkMe does not list a service level agreement (SLA) when it comes to support for WalkMe customers. A few WalkMe customers that have joined us have told us that sometimes they had to wait a day or more to get answer to a question.
VisualSP's customer success team is separate from our support team. However, both full support as well as customer success is included in our pricing. While support focuses on reacting to our customer's needs, the customer success team proactively engages our customers.
Our digital adoption experts help your team with deployment & content planning, planning the launch of the system in your environment, digital adoption strategy sessions, and regular performance reports where we evaluate ourselves and report back to you the ROI of VisualSP for your organization.
There is no information about customer success on WalkMe's website. The former WalkMe customers that we do business with have told us that WalkMe has knowledgeable customer success engineers. Having said that, you have to pay extra for customer success services and usually to get a successful WalkMe implementation installed, it doubles your cost for the solution.
VisualSP pricing is transparent and listed on our website. Pricing starts at $6,950/year for up to 500 users of our core Enterprise product which covers Microsoft 365 and Dynamics 365 environments, unlimited support and customer success services.
Many of our customers also opt to overlay VisualSP on top of their other enterprise web applications. We do not charge separately for every single application. Our customers pay one flat price to deploy VisualSP on top of as many internal web applications as they want for the same user base. The cost: 35% of the core product cost or $3,950 (whichever is higher).
VisualSP offers a 10% discount to educational, non-profit and government entities.
WalkMe does not list their pricing on the website. However, former customers have informed us that WalkMe is expensive. WalkMe's cost structure is separate for each application. For example, to support Salesforce (which is the main target application of most WalkMe customers) with 500 users, you would have to pay x amount of dollars which covers the product and the support. If you wish to deploy WalkMe on a separate application, you have to pay separately for that application.
Our prospects have informed us that in order to deploy WalkMe you either need to become an expert yourself or hire their services because the WalkMe product, while feature rich, is very complex. Usually the cost of services needed is as much as the product itself so it doubles the cost.
WalkMe does not offer any discounts for non-profits. Any other discounts offered are unknown at this time.
There are many similarities between VisualSP and WalkMe. However, the differences are hopefully clearly noted enough for you to make the decision as to which product is right for your organization's needs. If you think we can help answer any questions not listed in this article or if you find something listed incorrectly, feel free to reach out and let's talk.