VisualSP is our flagship SaaS product that provides context sensitive help to users at their moment of need. The short paragraphs below explain what VisualSP is, how it works, and why it is a digital adoption tool that has become essential to modern digital workplaces.
Topics: VisualSP, VisualSP Help System, SharePoint Help, in-context help, Training, SharePoint Training, Office 365 Training, SharePoint ROI, Compliance, Onboarding, Digital Adoption, Digital Transformation, migration, Change Management
In this instance, "training" means "transferring knowledge to an end-user"; and, “helping" means "guiding an end-user through steps while completing a task".
Helping works better than training because mastery is attained at work, not in classrooms. In other words, learning on the job is the superior way.
Training is necessary in SharePoint and Office 365 adoption efforts. The impact of many other components such as governance, workflows, and support depends on the outcomes of a training strategy. But, not all training approaches are equally effective.
Holding classes, conducting webinars, broadcasting tips, and using contextual help systems are the most widely discussed training strategies.
An ideal training strategy is that which enables the organic growth of the platforms’ usage. It's a way of training that actually drives user adoption. To work well, it needs to have 4 applicable attributes.