Every month we run a webinar with one person who is an expert on a topic such as user adoption, governance, policy communication, end user training and support, etc.
VisualSP is our flagship SaaS product that provides context sensitive help to users at their moment of need. The short paragraphs below explain what VisualSP is, how it works, and why it is a digital adoption tool that has become essential to modern digital workplaces.
Topics: VisualSP, VisualSP Help System, SharePoint Help, in-context help, Training, SharePoint Training, Office 365 Training, SharePoint ROI, Compliance, Onboarding, Digital Adoption, Digital Transformation, migration, Change Management
Many companies that deploy digital tools find it hard to attain intended business outcomes. Often, the problem is not the tools but the low and incorrect usage of them. The problem is poor digital adoption.
Microsoft announced some changes to self-service group and site creation in Office 365 a little while ago that has some interesting governance implications - especially if you're the tenant admin. The focus of these changes seems to be making self-service site creation more attractive for organizations who may have been wary of allowing it previously.
During the keynote at #SPC18 last week, the MS team re-assured the attendees that SharePoint is seen as a 'foundational service' for Office 365, along with OneDrive and Exchange. Microsoft has seen a 200% growth in SharePoint storage used in O365. Out of all active SharePoint seats – 70% of them are for SharePoint Online (as opposed to on-prem). Their strategy has 4 pillars that are defining the dev work they are doing day in and day out. Here's a summary of those pillars and what features we're seeing happen for each of them.
Training is necessary in SharePoint and Office 365 adoption efforts. The impact of many other components such as governance, workflows, and support depends on the outcomes of a training strategy. But, not all training approaches are equally effective.
Holding classes, conducting webinars, broadcasting tips, and using contextual help systems are the most widely discussed training strategies.
An ideal training strategy is that which enables the organic growth of the platforms’ usage. It's a way of training that actually drives user adoption. To work well, it needs to have 4 applicable attributes.