Benjamin Franklin once said “an investment in knowledge pays the best interest”. He also said, “Tell me and I forget, teach me and I may remember, involve me and I learn”. Taking the two quotes together, you could conclude that investing in knowledge acquisition is a good thing, but the return on that investment depends on the way the knowledge is transferred.
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At times, organizations can face inertia following a new SharePoint installation or upgrade. This can be due in part to end-user anxiety. That anxiety stems from assumptions that a new system or technology will be challenging to master.
For many companies, SharePoint is a significant investment in time, money, and human resources. Often, those investments provide little return when the SharePoint platform is not fully utilized. What can companies do when a return on investment isn't achieved? In some cases, it may require a bit more investment in a solution that can enable end users to master SharePoint – a performance support system.