Many companies that deploy digital tools find it hard to attain intended business outcomes. Often, the problem is not the tools but the low and incorrect usage of them. The problem is poor digital adoption.
In addition to the out-of-the-box workflows, SharePoint and Office 365 enable the creation of custom business workflows and a variety of no-code automation solutions.
Many companies build these computing processes to help employees easily and duly perform repetitive tasks. But, many of these solutions are often either ignored or abandoned.
There is a better approach to these initiatives.
In this instance, "training" means "transferring knowledge to an end-user"; and, “helping" means "guiding an end-user through steps while completing a task".
Helping works better than training because mastery is attained at work, not in classrooms. In other words, learning on the job is the superior way.
Sustainable SharePoint and Office 365 adoption is not easy to achieve. Most companies struggle to help employees use the platforms sufficiently enough to produce the desired business results.
When adoption stagnates or fails, productivity drops, frustration takes over, business processes fragment, and return on investment shrinks. Helping users to fully embrace the platforms is worth the effort.