As part of this program, you broadcast daily links to help items by email to users.
In the training program No.1, running training sessions, as part of the Optimal Training Strategy, you run face-to-face and online classes. In this program No.2, build and maintain a training site that serves as a help center or a knowledge base for SharePoint users.
The visual power of PowerPoint presentations makes them indispensable to effective business communications. But, many sets of slides fail to deliver the desired results. The shortcoming is partly due to limited productivity and lack of collaboration during the production process.
Watch this short video or read the details below!
Microsoft is focused on increasing active usage of Office 365. In order to boost their customer adoption rates, they chose a solution that provides an on-demand training which follows users around and provides support specific to what they are working on. This solution allows organizations to quickly get their users up-to-speed on all things SharePoint and Office 365 with step-by-step interactive guidance and in-context help at the moment of need.
The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:
- Enabling ongoing user training effortlessly;
- Freeing IT teams from the workloads of providing support to end users;
- Increased usage of approved digital tools;
- Easier onboarding of new employees;
- Faster adoption of business workflows;
- Improved regulatory compliance;
- And, more importantly, successful digital adoption.
Training is necessary in SharePoint and Office 365 adoption efforts. The impact of many other components such as governance, workflows, and support depends on the outcomes of a training strategy. But, not all training approaches are equally effective.
Holding classes, conducting webinars, broadcasting tips, and using contextual help systems are the most widely discussed training strategies.
An ideal training strategy is that which enables the organic growth of the platforms’ usage. It's a way of training that actually drives user adoption. To work well, it needs to have 4 applicable attributes.