The default mode of user help provided by Microsoft in Dynamics 365 is useless for end users who are actually using Dynamics day in, day out. If a user clicks on the question mark (?) at the top right of the screen to get help, they are taken to a...
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By Asif Rehmani
February 10, 2021
Office 365,
in-context help,
SharePoint User Adoption,
Digital Adoption,
work from home,
remote work,
walkthroughs
When you log in to the usage analytics dashboard of your company’s IT system, what story do the numbers tell?
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By Asif Rehmani
September 17, 2020
How much time did you spend on professional training this week? If you are anything like the average worker, it probably wasn’t very long. One study found that employees spend just one percent of the workweek learning. Furthermore, the amount of...
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By Michael Blonder
July 06, 2020
VisualSP,
performance support,
end user training,
in-context help,
productivity,
micro learning,
contextual microlearning
The VisualSP help system provides contextual microlearning for end users. What does this mean?
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By Michael Blonder
June 29, 2020
end user training,
in-context help,
Microsoft Office 365,
Office 365 User Adoption,
Office 365 Training,
Digital Adoption,
Microsoft 365 Training,
on demand training
Organizations operating across the globe face a challenging IT support issue: How do we provide help for our personnel located across the globe to encourage them to manage themselves next time?
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By Michael Blonder
May 29, 2020
Office 365,
in-context help,
Office 365 Training,
Compliance,
micro learning,
regulated business,
Microsoft 365 Compliance Center,
Microsoft 365 Training
Does your organization have an extensive set of SharePoint Online sites? Is your organization operating in a heavily regulated industry? If your answer is “yes” to these two questions, you should make sure personnel are aware of Microsoft Retention...
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By Michael Blonder
May 01, 2020
The VisualSP help system is a contextual microlearning help system for end users. VisualSP strives to unfrustrate end users by providing them the information, communication and training they need within their flow of work and at their moment of...
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By Michael Blonder
April 28, 2020
Learn more about VisualSP for custom applications on our VisualSP Anywhere page VisualSP is available for any web application. By web application we mean any application utilizing a web browser as a client.
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By Michael Blonder
April 16, 2020
in-context help,
Digital Transformation,
Change Management,
work from home,
wfh,
remote work,
working from home,
working remotely
On Thursday, April 16, 2020 The Washington Post ran a story on the front page on the topic of how the public is expressing fatigue with the shift to remote working necessitated by the coronavirus pandemic.
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By Michael Blonder
April 06, 2020
Because actual face-to-face communication is completely absent from the remote work experience it is helpful to over communicate. Gwen Moran explores the need to over communicate in a story she wrote for Fortune and published on April 6, 2020 “3...
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