Many companies that deploy digital tools find it hard to attain intended business outcomes. Often, the problem is not the tools but the low and incorrect usage of them. The problem is poor digital adoption.
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Microsoft is focused on increasing active usage of Office 365. In order to boost their customer adoption rates, they chose a solution that provides an on-demand training which follows users around and provides support specific to what they are working on. This solution allows organizations to quickly get their users up-to-speed on all things SharePoint and Office 365 with step-by-step interactive guidance and in-context help at the moment of need.
As contextual help systems emerge in the market, a question is often asked: we are already running training programs, do we have to install a contextual help system as well? The answer to this question is yes. Training programs definitely help but contextual help systems ensure digital adoption.
We take feedback to heart at VisualSP because it helps drive the enhancements made to the Help System. A big thanks to our customers and partners for your thoughts and suggestions. With your feedback we are excited to announce the release of the following new features and capabilities:
In addition to the out-of-the-box workflows, SharePoint and Office 365 enable the creation of custom business workflows and a variety of no-code automation solutions.
Many companies build these computing processes to help employees easily and duly perform repetitive tasks. But, many of these solutions are often either ignored or abandoned.
There is a better approach to these initiatives.
In this instance, "training" means "transferring knowledge to an end-user"; and, “helping" means "guiding an end-user through steps while completing a task".
Helping works better than training because mastery is attained at work, not in classrooms. In other words, learning on the job is the superior way.
Training is necessary in SharePoint and Office 365 adoption efforts. The impact of many other components such as governance, workflows, and support depends on the outcomes of a training strategy. But, not all training approaches are equally effective.
Holding classes, conducting webinars, broadcasting tips, and using contextual help systems are the most widely discussed training strategies.
An ideal training strategy is that which enables the organic growth of the platforms’ usage. It's a way of training that actually drives user adoption. To work well, it needs to have 4 applicable attributes.
Sustainable SharePoint and Office 365 adoption is not easy to achieve. Most companies struggle to help employees use the platforms sufficiently enough to produce the desired business results.
When adoption stagnates or fails, productivity drops, frustration takes over, business processes fragment, and return on investment shrinks. Helping users to fully embrace the platforms is worth the effort.
We are committed to providing quality content, and with the regular updates Microsoft makes to SharePoint and Office 365, we stay ahead of the curve by frequently updating and creating new content.
Topics: VisualSP Online Updates
Driven to build a robust and agile contextual help solution, we have now availed VisualSP Online to Edge Browser users. It is our commitment to remove every possible barrier toward SharePoint and Office 365 end-user adoption.