As a department head, how many times do you get questions from your staff about things you had already communicated?
"I'm the only SharePoint admin in my organization; since I still have to do my regular daily work, I can't keep up with supporting our SharePoint end users".
That is a common problem that I hear from small IT teams who are given the task of taking care of SharePoint end users. Usually, these small overworked teams are probably managing additional systems and platforms deployed in their company.
Every month we run a webinar with one person who is an expert on a topic such as user adoption, governance, policy communication, end user training and support, etc.
To provide end users with an effective knowledge base, you need to build and grow a custom help site; the default SharePoint help site is too generic to be sufficiently helpful. Microsoft’s Learning Pathways training site is great as a starting-point. However, consider providing help to your users that is relevant to your own business and preferably delivered in context to the user's environment.
Topics: SharePoint Training
So you have decided to migrate to the new version of SharePoint or Office 365. That's great! But what about your end users? Are they ready for the change?
Organizational change management comes from behavior change of employees. Employees of your company need to understand What's in it for them.
Topics: Change Management
In late May, Microsoft released a beta preview of Microsoft 365 Learning Pathways, a training site based on SharePoint communication site with all the modern experience features. The content is kept current and Microsoft has plans in place to add more features to improve learner's experiences.