In this recording, Asif Rehmani shows you how to provide users with step-by-step guidance, engage your users with help delivered automatically at the moment of need and leverage user analytics and insights.
- Provide users with step-by-step guidance
Create and implement Office 365 / SharePoint Walkthroughs. With a few simple clicks you can help ensure the completion of tasks and complex forms within SharePoint and Office 365.
- Engage users by automatically delivering help at the moment of need
Provide help/training such as new processes and policy communications at a set date and time, ensuring the entire team is on the same page.
- Leverage user analytics and insights
Determine which help items are being consumed in order to provide additional resources. Reduce user confusion and build confidence.