Improving Digital Adoption

Increase Systems Usage with True Digital Adoption

Use Case - Communicate Governance information at moment-of-need

Posted by Asif Rehmani on Oct 18, 2018 5:32:44 PM

Business need:

A governance document exists for the company which has guidance on how the intranet environment should be used and processes that need to be followed. The problem is that not many people know where the governance document resides.   Even among the people that know where it is, most don't make use of the document because it's too long and it's hard to find the exact policies you need to know when you need to know it. There needs to be a way to communicate governance information to people when they need it.

 

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Topics: VisualSP Online Help System, Governance, Use Case

Use Case - Onboard users to new interfaces

Posted by Asif Rehmani on Oct 16, 2018 8:56:27 AM

Business need:

When users visit new web interfaces, it's easy for them to get confused especially if there is a lot going on in those interfaces. We want to be able to provide automatic context sensitive guidance about those interfaces to the users so they are not confused. This information needs to be provided in the user's own workspace so they don't have to navigate somewhere else to get that information.

 

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Topics: VisualSP Online Help System, Onboarding, Use Case

Use Case - Show a policy to users when they are uploading documents

Posted by Asif Rehmani on Oct 4, 2018 7:12:57 AM

Business need:

Show a warning dialog to my users every time they come to a specific document library. This dialog should tell them that they cannot upload any document that has credit card or social security numbers in it. This is needed for compliance reasons for our company.

 

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Topics: VisualSP Online Help System, Compliance, Use Case

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