VisualSP - Info on End User Adoption, Support and Governance

Microsoft Partners with VisualSP to Provide Real-time Help for Office 365, Through Their Digital Scale Training Program

Posted by Jordan Vanderlugt

Watch this short video or read the details below!

CSM marketing video (1)

Microsoft is focused on increasing active usage of Office 365. In order to boost their customer adoption rates, they chose a solution that provides an on-demand training which follows users around and provides support specific to what they are working on. This solution allows organizations to quickly get their users up-to-speed on all things SharePoint and Office 365 with step-by-step interactive guidance and in-context help at the moment of need.

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Topics: SharePoint End User Training, Microsoft Office 365, SharePoint Training, Office 365 Training

How Contextual Help Systems Are Becoming Essential to Digital Transformation

Posted by Asif Rehmani

The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:

  • Enabling ongoing user training effortlessly;
  • Freeing IT teams from the workloads of providing support to end users;
  • Increased usage of approved digital tools;
  • Easier onboarding of new employees;
  • Faster adoption of business workflows;
  • Improved regulatory compliance;
  • And, more importantly, successful digital adoption.
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Topics: in-context help, SharePoint Training, Office 365 Training

Comparing Training Strategies for SharePoint and Office 365 Adoption

Posted by Asif Rehmani

Training is necessary in SharePoint and Office 365 adoption efforts. The impact of many other components such as governance, workflows, and support depends on the outcomes of a training strategy. But, not all training approaches are equally effective.

Holding classes, conducting webinars, broadcasting tips, and using contextual help systems are the most widely discussed training strategies.

An ideal training strategy is that which enables the organic growth of the platforms’ usage. It's a way of training that actually drives user adoption. To work well, it needs to have 4 applicable attributes.

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Topics: end user training, SharePoint User Adoption, Training, SharePoint Training, Office 365 Training, SharePoint ROI

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