To provide end users with an effective knowledge base, you need to build and grow a custom help site; the default SharePoint help site is too generic to be sufficiently helpful. Microsoft’s Learning Pathways training site is great as a starting-point. However, consider providing help to your users that is relevant to your own business and preferably delivered in context to the user's environment.
Topics: SharePoint Training
After my public speaking sessions at different events and from the articles that I have published, people ask me: “what am I working on at the moment?”. I tell them that I’m working with our VisualSP team to provide the best training and help items for VisualSP - our flagship SaaS product. Then they usually ask, “what is VisualSP?”. I always give a brief explanation but let me elaborate here.
The short paragraphs below explain what VisualSP is, how it works, and why it is a digital adoption tool that has become essential to modern digital workplaces.
Topics: VisualSP, VisualSP Help System, SharePoint Help, in-context help, Training, SharePoint Training, Office 365 Training, SharePoint ROI, Compliance, Onboarding, Digital Adoption, Digital Transformation, migration, Change Management
Add providing context-sensitive help to the 4 training programs: holding live training sessions, building training sites, broadcasting daily training emails, and holding Q&A sessions. Install and configure a contextual help system that delivers on-click help to end users. The plug-and-play addon application gives end users the ability to use SharePoint intuitively, without knowing how to.
For every learner, after viewing help items and tutorials, there is always a few questions that need answers.
A classroom style Q&A session is the ideal solution; answers that you provide in such live settings are more memorable than those that you send by email.
In the training program No.1, running training sessions, as part of the Optimal Training Strategy, you run face-to-face and online classes. In this program No.2, build and maintain a training site that serves as a help center or a knowledge base for SharePoint users.
This is the first program in the Optimal Training Strategy for sustainable SharePoint user adoption.
If your organization depends on SharePoint 2010, SharePoint 2013, SharePoint 2016, or SharePoint Online, user training is baked into your SharePoint user adoption (and retention) strategy. So. what has been your company's approach? Has it been effective at getting users to use, and actually enjoy, SharePoint?
User Learning and Effective Communication in the Workspace
VisualSP Interactive Walkthrough Explainer Video
Tens of thousands of organizations that have invested in Microsoft SharePoint but most continue to face a common roadblock: how to effectively and efficiently onboard employees to SharePoint 2010, SharePoint 2013, SharePoint 2016, or SharePoint Online, enabling to use the solution to help with there jobs but doing it with minimum friction. Adopting any SaaS technology can disrupt operations significantly, and delays in getting employees to master these new platforms can be costly in both losses of productivity and operational expenses.
When it comes to comes to getting the most out of the SharePoint platform, there are two major hurdles many companies encounter when following best practices to boost adoption:
Topics: VisualSP Help System, SharePoint Online End User Training, SharePoint 2016 End User Training, Office 365 End User Training, SharePoint User Adoption, Office 365 User Adoption, SharePoint Training, Onboarding, Digital Adoption