SharePoint and Office 365 help content can be consumed in many different media formats as well as delivered in many different ways. We have found that when you see context sensitive help compared to the old school way of providing help, it is clear which way is more efficient and effective for the entire team.
Many years ago, I came to the conclusion that thoroughly training end users on SharePoint is a waste of time for both the users and the trainer. You may or may not agree, but this is my conclusion after seeing myself and others like me be unsuccessful attempting this for many years. Read further on how I came to this conclusion and my thoughts on what works in regard to helping SharePoint users.
Does your IT team or your SharePoint Power Users get asked the same "how-to" questions all day long? The solution to this common problem may be making SharePoint Online or SharePoint 2013 or whichever version you have easier for the end user.
SharePoint end user training is a constant concern for businesses. Whether you run SharePoint 2010, SharePoint 2013, SharePoint 2016, or SharePoint Online, training users effectively can impact adoption speed and sustainability.