I’ve been doing some speaking lately on the topic of user adoption. It’s an important subject, not least of which because so many times we, as an industry, get it wrong. We either ignore it (build it and they will come) or treat it like a project (training classes will be complete by August 1). In my experience, neither of those things work. Success is not rocket science, though. There are many books and posts out there that discuss adoption from more conceptual perspectives related to vision, communications, and human behavioral changes. Those discussions are certainly valid, but I plan to tackle the topic from a more functional perspective and discuss strategies and activities as they apply to the team behind the platform.
I came across a previous post from our founder and CEO Asif Rehmani. It occurred to me that the points he makes in the post (re-published below) are as true today as they were when he wrote it. Enjoy!
*Multiple Times Available*
The VisualSP for Site Collections product provides users with training through a convenient Help tab that sits on the right of the screen. Users can move the tab up and down to improve screen viewing, and a quick click opens a menu of help and training topics for the page being viewed.
If your organization depends on SharePoint 2010, SharePoint 2013, SharePoint 2016, or SharePoint Online, user training is baked into your SharePoint user adoption (and retention) strategy. So. what has been your company's approach? Has it been effective at getting users to use, and actually enjoy, SharePoint?
If you have ever wanted to test and share our Help System for SharePoint without needing to access intranet administration to try it, that day is here. VisualSP just announced general availability of our VisualSP for Site Collections solution, which can be easily installed and administered by any Site Collection Administrator with no farm or tenant permissions required.