The visual power of PowerPoint presentations makes them indispensable to effective business communications. But, many sets of slides fail to deliver the desired results. The shortcoming is partly due to limited productivity and lack of collaboration during the production process.
In this instance, "training" means "transferring knowledge to an end-user"; and, “helping" means "guiding an end-user through steps while completing a task".
Helping works better than training because mastery is attained at work, not in classrooms. In other words, learning on the job is the superior way.
Team collaboration, task automation, data security, employee productivity, and return on investment are the common business pursuits. Toward those goals, companies have deployed SharePoint and Office 365.
However, all these business goals are only attainable to the extent that employees actually use the platforms. At the same time, SharePoint and Office 365 adoption remains a major challenge to organizations of all sizes. The idea of "build it; they will come" seldom translates into reality.
Many years ago, I came to the conclusion that thoroughly training end users on SharePoint is a waste of time for both the users and the trainer. You may or may not agree, but this is my conclusion after seeing myself and others like me be unsuccessful attempting this for many years. Read further on how I came to this conclusion and my thoughts on what works in regard to helping SharePoint users.
This is the fourth post in my series about Caveman User Adoption. The first was an overview of 4 Caveman Tenets of user adoption that together create an environment where SharePoint and Office 365 will grow organically. This article is a deeper dive on the third tenet – Simple Solutions. The core idea here is to solve common pain points with something that is satisfyingly simple. Don't design the proverbial solar-powered rocket launcher with GPS and cup-holders when all the users really needed was a club. Clubs are easy to replicate. They cost little to maintain. They have a short learning curve. They are satisfying to use. When you've got a new club - everything looks like a nail.
This is the third post in my series about Caveman User Adoption. The first was an overview of 4 tenets that together create an environment where SharePoint and Office 365 can grow. This article is a deeper dive on the second of those tenets. Measuring adoption is an area where a lot of times we overthink things. We track the wrong things (like page hits and unique visitors for a site) and build solutions that are way more complicated than we needed in order to tell our adoption story.
This is the second post in my series about Caveman User Adoption. The first was an overview of 4 tenets that together create an environment where SharePoint and Office 365 can grow. This article is a deeper dive on the first tenet – Simple Governance Policies.
I’ve been doing some speaking lately on the topic of user adoption. It’s an important subject, not least of which because so many times we, as an industry, get it wrong. We either ignore it (build it and they will come) or treat it like a project (training classes will be complete by August 1). In my experience, neither of those things work. Success is not rocket science, though. There are many books and posts out there that discuss adoption from more conceptual perspectives related to vision, communications, and human behavioral changes. Those discussions are certainly valid, but I plan to tackle the topic from a more functional perspective and discuss strategies and activities as they apply to the team behind the platform.
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The VisualSP for Site Collections product provides users with training through a convenient Help tab that sits on the right of the screen. Users can move the tab up and down to improve screen viewing, and a quick click opens a menu of help and training topics for the page being viewed.
Microsoft SharePoint has become a popular resource for education organizations, with good reason. The tools available in SharePoint enable users to create, collaborate, approve, and more – all within a secure environment.
The use of SharePoint in academic settings cover a wide spectrum – from a single site where staff, faculty, and administrators collaborate on documents internally to an entire campus dashboard, where faculty and students interact digitally.