The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:
- Enabling ongoing user training effortlessly;
- Freeing IT teams from the workloads of providing support to end users;
- Increased usage of approved digital tools;
- Easier onboarding of new employees;
- Faster adoption of business workflows;
- Improved regulatory compliance;
- And, more importantly, successful digital adoption.