Improving Digital Adoption

Increase Systems Usage with True Digital Adoption

How Contextual Help Systems Are Becoming Essential to Digital Transformation

Posted by Asif Rehmani on Nov 20, 2018 7:54:35 AM

The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:

  • Enabling ongoing user training effortlessly;
  • Freeing IT teams from the workloads of providing support to end users;
  • Increased usage of approved digital tools;
  • Easier onboarding of new employees;
  • Faster adoption of business workflows;
  • Improved regulatory compliance;
  • And, more importantly, successful digital adoption.
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Topics: in-context help, SharePoint Training, Office 365 Training

Contextual Help Systems Are Better than Training Programs

Posted by Jordan Vanderlugt on Nov 7, 2018 12:26:45 PM

As contextual help systems emerge in the market, a question is often asked: we are already running training programs, do we have to install a contextual help system as well? The answer to this question is yes. Training programs definitely help but contextual help systems ensure digital adoption.

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Topics: Blog, in-context help

Live Webinar: SharePoint Help That REALLY Helps!

Posted by Alex Brown on Apr 13, 2017 6:57:46 PM

Does this sound familiar?

SharePoint user: “I don’t know how to share documents in the new SharePoint interface. Can you show me really quick?”

You: “I’m in the middle of an important upgrade. Check out the Help feature or check YouTube for a video you can follow.”

SharePoint user: “Well, I’ve got you on the line right now. Can’t you quickly show me?”

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Topics: end user training, sharepoint site collection help, SharePoint, in-context help

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