VisualSP is our flagship SaaS product that provides context sensitive help to users at their moment of need. The short paragraphs below explain what VisualSP is, how it works, and why it is a digital adoption tool that has become essential to modern digital workplaces.
Topics: VisualSP, VisualSP Help System, SharePoint Help, in-context help, Training, SharePoint Training, Office 365 Training, SharePoint ROI, Compliance, Onboarding, Digital Adoption, Digital Transformation, migration, Change Management
The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:
- Enabling ongoing user training effortlessly;
- Freeing IT teams from the workloads of providing support to end users;
- Increased usage of approved digital tools;
- Easier onboarding of new employees;
- Faster adoption of business workflows;
- Improved regulatory compliance;
- And, more importantly, successful digital adoption.
As contextual help systems emerge in the market, a question is often asked: we are already running training programs, do we have to install a contextual help system as well? The answer to this question is yes. Training programs definitely help but contextual help systems ensure digital adoption.
Does this sound familiar?
SharePoint user: “I don’t know how to share documents in the new SharePoint interface. Can you show me really quick?”
You: “I’m in the middle of an important upgrade. Check out the Help feature or check YouTube for a video you can follow.”
SharePoint user: “Well, I’ve got you on the line right now. Can’t you quickly show me?”