VisualSP - Info on End User Adoption, Support and Governance

Three Reasons Why Micro-training Makes Sense for SharePoint Users

Posted by Alex Brown on Aug 2, 2016

At times, organizations can face inertia following a new SharePoint installation or upgrade. This can be due in part to end-user anxiety. That anxiety stems from assumptions that a new system or technology will be challenging to master.

End users often leave training with SharePoint knowledge but little real-world experience. This means true application skills are absent. Unfortunately, training content typically becomes lost over time if the skills that have been taught aren't applied the minute the employee leaves the training room.

To address this issue, VisualSP has developed a micro-training solution. What is micro-training, you ask? According to eLearning Industry, "microlearning is a modular delivery approach to online training where content is engineered into a series of short, concise, and dynamic learning moments, each a complete experience on its own while supporting the learning sequence as a whole."

Planning is a critical component to an effective micro-training strategy. But before you start to plan, understand why micro-training is an effective solution to poor SharePoint uptake.

Reason #1 - Micro-training adresses the "moment of need"

Workers experience moments of need when they learn how to complete tasks. A moment of need occurs in real time. For instance, when a worker is attempting to check out a document in SharePoint for the first time, there is a moment of need to understand the process.

Bite-sized training keeps your users focused on the task-at-hand while they digest multimedia content. Training within the user interface means workers don't have to move off-page to learn an activity. Why have valuable resources sitting in a training classroom all day?

Reason #2 - Micro-training reduces the dependence on memory retention

Memory retention is a big issue. On average, learners forget 70% of the content they are taught within 24-48 hours of formal training, according to online training firm MindFlash. When this happens, workers are left to navigate a confusing help search box.

Training often falls short  when it comes to really learning how to complete tasks in SharePoint  systems. "SharePoint training classes often don’t work for real learning," says Microsoft MVP and frequent SharePoint speaker Susan Hanley. "It is a great introduction, but real learning takes place when you've got information available just when
you're about to do a task – in context. It's when users are invested in a task that they'll really absorb and retain it."

Reason #3 - Micro-training is easier to deploy than traditional training

Historically, SharePoint training (heck, training on any new technology) has been a considerable ordeal. Managing workflow while employees are training, coordinating training resources, setting up locations, and delivering your training content can take 100 hours or more to deploy, often with limited results. With micro-training, learners engage with training content without leaving their desks. No traveling needed, no classroom environments, and no expensive training company is necessary.

We know that training SharePoint users is a costly proposition. Part of that cost has to do with staying current with changes to your environment. When set up properly, a micro-training system can be updated quickly when changes are made to your SharePoint platform.

So, if you're faced with poor SharePoint adoption because users are not learning how to do their tasks effectively, explore a better option (free whitepaper).

 

Topics: SharePoint Adoption, performance support

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