VisualSP - SharePoint and Office 365 User Training Blog

Increase usage and adoption of applications with Champions

Posted by Asif Rehmani on Apr 30, 2018

We all want our applications to be used more. If you put your heart and sweat into building something and you don't see the usage levels that you had imagined would be there, it would definitely demotivate you. Happens all the time unfortunately.

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Topics: SharePoint User Adoption

[VIDEO] What kind of help does your team prefer?

Posted by Asif Rehmani on Apr 25, 2018

SharePoint and Office 365 help content can be consumed in many different media formats as well as delivered in many different ways. We have found that when you see context sensitive help compared to the old school way of providing help, it is clear which way is more efficient and effective for the entire team.

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Topics: SharePoint Online End User Training, SharePoint Online, VisualSP Online Help System, Microsoft Office 365

Display a policy or feature automatically when a user visits a page

Posted by Asif Rehmani on Apr 23, 2018

Challenge:
I want the ability to show governance policies or new features to my users when they first visit a location.

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Topics: VisualSP Online Help System

New and Updated Help Content Available Now for Office 365

Posted by Jordan Vanderlugt on Apr 19, 2018

We are committed to providing quality content, and with the regular updates Microsoft makes to SharePoint and Office 365, we stay ahead of the curve by frequently updating and creating new content.

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Topics: VisualSP Online Updates

VisualSP Online Is now Available for Microsoft Edge Web Browser

Posted by Jordan Vanderlugt on Apr 17, 2018

Driven to build a robust and agile contextual help solution, we have now availed VisualSP Online to Edge Browser users. It is our commitment to remove every possible barrier toward SharePoint and Office 365 end-user adoption.

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Topics: VisualSP, VisualSP Online Help System, Edge Browser

Increase user adoption by solving critical issues

Posted by Asif Rehmani on Apr 16, 2018

We all want our end users to care about what we want them to do. However, do we really stop to listen and care about what they want...?

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Topics: SharePoint User Adoption

Why Choose a Contextual Help System over a Learning Management System?

Posted by Jordan Vanderlugt on Apr 10, 2018

Team collaboration, task automation, data security, employee productivity, and return on investment are the common business pursuits. Toward those goals, companies have deployed SharePoint and Office 365.

However, all these business goals are only attainable to the extent that employees actually use the platforms. At the same time, SharePoint and Office 365 adoption remains a major challenge to organizations of all sizes. The idea of "build it; they will come" seldom translates into reality.

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Topics: VisualSP Help System, SharePoint Adoption, office 365 adoption, Office 365 End User Training, SharePoint End User Training, Learning Management System

Caveman Adoption Tenet #4: Help that is actually helpful

Posted by Eric Eaton on Apr 5, 2018

This is the fifth post in my series about Caveman User Adoption. The first was an overview of 4 Caveman Tenets of user adoption that together create an environment where SharePoint and Office 365 will grow organically. This article is a deeper dive on the fourth and final tenet – Help that is actually helpful. The core idea here is to make changes to your support and training models to increase your users’ comfortable level. Doing this requires a strategic shift, but it is probably the most powerful of all 4 of the caveman tenets. All by itself, it can make or break your adoption efforts.

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Topics: VisualSP, Caveman User Adoption Scorecard, SharePoint User Adoption

Training Your SharePoint End Users is a Waste of Time

Posted by Asif Rehmani on Apr 3, 2018

Many years ago, I came to the conclusion that thoroughly training end users on SharePoint is a waste of time for both the users and the trainer. You may or may not agree, but this is my conclusion after seeing myself and others like me be unsuccessful attempting this for many years. Read further on how I came to this conclusion and my thoughts on what works in regard to helping SharePoint users.

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Topics: SharePoint Server 2016, SharePoint Online End User Training, Office 365 End User Training, SharePoint 2013, SharePoint Online, SharePoint 2010, SharePoint 2016

VisualSP Online Gets 3 New Updates

Posted by Jordan Vanderlugt on Mar 27, 2018

To make tasks simpler and easier for VisualSP subscription administrators, 3 new updates have been added to VisualSP Online:

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Topics: VisualSP Help System, VisualSP Online Updates

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