Improving Digital Adoption

Increase Systems Usage with True Digital Adoption

Jordan Vanderlugt

Recent Posts

Ensuring Maximum Return on Your SharePoint and Office 365 Investments

Posted by Jordan Vanderlugt on Dec 11, 2018 9:39:54 AM

Many companies that deploy digital tools find it hard to attain intended business outcomes. Often, the problem is not the tools but the low and incorrect usage of them. The problem is poor digital adoption.

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Topics: SharePoint Adoption, SharePoint ROI, Office 365 User Adoption, end user training

Microsoft Partners with VisualSP to Provide Real-time Help for Office 365, Through Their Digital Scale Training Program

Posted by Jordan Vanderlugt on Nov 28, 2018 9:36:22 AM

Watch this short video or read the details below!

Microsoft is focused on increasing active usage of Office 365. In order to boost their customer adoption rates, they chose a solution that provides an on-demand training which follows users around and provides support specific to what they are working on. This solution allows organizations to quickly get their users up-to-speed on all things SharePoint and Office 365 with step-by-step interactive guidance and in-context help at the moment of need.

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Topics: Microsoft Office 365, Office 365 Training, SharePoint Training, SharePoint End User Training

Contextual Help Systems Are Better than Training Programs

Posted by Jordan Vanderlugt on Nov 7, 2018 12:26:45 PM

As contextual help systems emerge in the market, a question is often asked: we are already running training programs, do we have to install a contextual help system as well? The answer to this question is yes. Training programs definitely help but contextual help systems ensure digital adoption.

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Topics: Blog, in-context help

[VIDEO] You Asked. We Listened. Here’s what’s new in VisualSP Online

Posted by Jordan Vanderlugt on Aug 21, 2018 8:43:21 AM


We take feedback to heart at VisualSP because it helps drive the enhancements made to the Help System. A big thanks to our customers and partners for your thoughts and suggestions. With your feedback we are excited to announce the release of the following new features and capabilities:

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Topics: VisualSP Online Updates, Blog

Using VisualSP Walk-thrus to Help Employees Adopt Workflows in SharePoint and Office 365

Posted by Jordan Vanderlugt on Jun 14, 2018 9:18:00 AM

If you oversee document management, compliance policies, and collaboration channels, you know the level of productivity that can be achieved using workflows.

In addition to the out-of-the-box workflows, SharePoint and Office 365 enable the creation of custom business workflows and a variety of no-code automation solutions.

Many companies build these computing processes to help employees easily and duly perform repetitive tasks. But, many of these solutions are often either ignored or abandoned.

There is a better approach to these initiatives.

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Topics: VisualSP Help System, Office 365 User Adoption, SharePoint User Adoption, SharePoint End User Training

SharePoint and Office 365 Adoption: Why Helping Works Better than Training

Posted by Jordan Vanderlugt on Jun 6, 2018 9:26:06 AM

In this instance, "training" means "transferring knowledge to an end-user"; and, “helping" means "guiding an end-user through steps while completing a task".

Helping works better than training because mastery is attained at work, not in classrooms. In other words, learning on the job is the superior way.

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Topics: VisualSP Help System, SharePoint End User Training, Office 365 End User Training, SharePoint User Adoption, Office 365 User Adoption, Training, SharePoint Help

Comparing Training Strategies for SharePoint and Office 365 Adoption

Posted by Jordan Vanderlugt on May 22, 2018 9:39:00 AM

Training is necessary in SharePoint and Office 365 adoption efforts. The impact of many other components such as governance, workflows, and support depends on the outcomes of a training strategy. But, not all training approaches are equally effective.

Holding classes, conducting webinars, broadcasting tips, and using contextual help systems are the most widely discussed training strategies.

An ideal training strategy is that which enables the organic growth of the platforms’ usage. It's a way of training that actually drives user adoption. To work well, it needs to have 4 applicable attributes.

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Topics: SharePoint User Adoption, end user training, Training, SharePoint Training, Office 365 Training, SharePoint ROI

How VisualSP Drives SharePoint and Office 365 Adoption

Posted by Jordan Vanderlugt on May 8, 2018 10:39:00 AM

Sustainable SharePoint and Office 365 adoption is not easy to achieve. Most companies struggle to help employees use the platforms sufficiently enough to produce the desired business results.

When adoption stagnates or fails, productivity drops, frustration takes over, business processes fragment, and return on investment shrinks. Helping users to fully embrace the platforms is worth the effort.

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Topics: SharePoint User Adoption, Office 365 User Adoption

New and Updated Help Content Available Now for Office 365

Posted by Jordan Vanderlugt on Apr 19, 2018 8:34:00 AM

We are committed to providing quality content, and with the regular updates Microsoft makes to SharePoint and Office 365, we stay ahead of the curve by frequently updating and creating new content.

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Topics: VisualSP Online Updates

VisualSP Online Is now Available for Microsoft Edge Web Browser

Posted by Jordan Vanderlugt on Apr 17, 2018 8:49:00 AM

Driven to build a robust and agile contextual help solution, we have now availed VisualSP Online to Edge Browser users. It is our commitment to remove every possible barrier toward SharePoint and Office 365 end-user adoption.

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Topics: VisualSP, VisualSP Online Help System, Edge Browser

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