In the training program No.1, running training sessions, as part of the Optimal Training Strategy, you run face-to-face and online classes. In this program No.2, build and maintain a training site that serves as a help center or a knowledge base for SharePoint users.
This is the first program in the Optimal Training Strategy for sustainable SharePoint user adoption.
Let's suppose that you want certain documents to be shared only with trusted, authenticated external users, in a way that protects sensitive data. After you upload the documents in a dedicated document library, what if you could display a warning dialogue box every time someone visits that library? What if you could automatically instruct end users not to choose the "Share anonymously" option, for example?
If your organization depends on SharePoint 2010, SharePoint 2013, SharePoint 2016, or SharePoint Online, user training is baked into your SharePoint user adoption (and retention) strategy. So. what has been your company's approach? Has it been effective at getting users to use, and actually enjoy, SharePoint?
"We didn't know we could use Office 365 this way!" We often hear this from companies we work with. It is common for people to use an inefficient process for a long period of time and, by chance, discover that there is a more efficient way of getting things done.
As you know, SharePoint Server 2019 is here. Leveraging the great foundation from the 2016 version, the updates are built to give users the modern experience already characteristic of SharePoint Online.
Which SharePoint conference should I attend?
I get this question so many times that I thought this definitely deserves an article. As part of my job, I continue to visit and present at numerous conferences every year - including all of the ones listed below. While I don’t think that this makes me an expert at SharePoint conferences, I do have a perspective that I can share with folks who are looking to evaluate the choices out there.
Companies have been using Outlook way before Teams came around. Using Outlook for communication is not just a default approach for most people but a habit. This habit needs to be broken; there is a better tool for the job.
The benefits that come with using SharePoint are fully dependent on sustainable deep-and-wide usage of the platform. To that end, companies increase efforts to help employees master their tasks and utilize the platform to the greatest extent. Typically a help desk system is built and a dedicated user support team is appointed; to help employees master the platform, a help site is created and a training program is launched.
Like in any technological transformation initiative, before employees adopt new digital tools, new processes, and new working habits, a slight but temporary drop in productivity tends to occur.
Topics: Office 365 User Adoption