SharePoint and Office 365 help content can be consumed in many different media formats as well as delivered in many different ways. We have found that when you see context sensitive help compared to the old school way of providing help, it is clear which way is more efficient and effective for the entire team.
I want the ability to show governance policies or new features to my users when they first visit a location.
Topics: VisualSP Online Help System
We all want our end users to care about what we want them to do. However, do we really stop to listen and care about what they want...?
Topics: SharePoint User Adoption
Many years ago, I came to the conclusion that thoroughly training end users on SharePoint is a waste of time for both the users and the trainer. You may or may not agree, but this is my conclusion after seeing myself and others like me be unsuccessful attempting this for many years. Read further on how I came to this conclusion and my thoughts on what works in regard to helping SharePoint users.
Filling out forms for a variety of purposes is a daily way of life for all end users. I have seen people struggle with filling out complex forms, hosted on SharePoint, all the time. Then of course, You, the SharePoint guy or gal gets the call to help the person. Just because the form is hosted on top of SharePoint, you become responsible for supporting the users on it as well. There is a better way...
In many companies, employees engage in collaborative projects frequently. They attend multiple meetings, hold numerous conversations, move around a lot of documents, follow several processes, and end up using a variety of tools from different places.
The modern document library in SharePoint is still a work in progress. Folks still tell me at times that they flip between the classic and modern views to get the best of both. Over time, things will definitely stabilize and we'll have just one view to work with. For now though, it's best to be familiar with both.
Topics: modern document library
Wouldn't it be nice to have a timeline of 'adoption enhancing activities' to follow when rolling out a new SharePoint-based intranet (or relaunching your existing one)? I mean, let's get real and talk about concrete things instead of vague concepts. Let's do this!
Topics: SharePoint Adoption
I'm a big fan of helping users get used to an application by getting down and dirty into it. Yes, they might end up breaking small things here and there sometimes. However, as long as they are in a safe environment with little to no impact on core business, the advantages of user adoption far outweigh the risks.
Topics: Office 365
As you know, Office 365 is an amazing offering by Microsoft and it has been growing leaps and bounds in the last year. Many small to large organizations around the world are taking advantage of this platform.
However, there is a problem...
As awesome as Office 365 is, I see a lot of users struggling with making sense of it all. Not just end users, but also administrators in charge of setting up Office 365 services as well!
Continue reading and I’ll tell you about how our company, VisualSP, is planning to target that problem. If you don’t want to read further, here’s quick shortcut to the answer.
Office 365 consists of many useful applications such as Mail, Tasks, SharePoint, Office Online, Planner, Yammer, OneDrive, Delve and so much more. They are all shifting and changing as time goes by and as Microsoft is adjusting to market demands and rolling out constant updates to it all. Things are starting to get complicated real fast as this offering is coming of age.
So what do end users and administrators currently do when they are looking for answers?
One of the following two things:
1) Search for answers online and sift through results on Microsoft sites, MVP articles, Forums and YouTube videos
Challenge with No. 1: There is too much information out there about certain things and it’s easy to get lost or get the wrong answers. On the flip side, there is not much information about other things and you feel equally lost.
2) Click on the ? button at the top right of the screen. I don’t see too many people having faith in this method anymore, but those that still do are presented with the following screen:
Topics: Office 365