Improving Digital Adoption

Increase Systems Usage with True Digital Adoption

Asif Rehmani

SharePoint MVP, MCT and Author on all things SharePoint. Asif loves to speak, consult, train and write on SharePoint technologies.
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Recent Posts

[VIDEO] What kind of help does your team prefer?

Posted by Asif Rehmani on Apr 25, 2018 9:15:00 AM

SharePoint and Office 365 help content can be consumed in many different media formats as well as delivered in many different ways. We have found that when you see context sensitive help compared to the old school way of providing help, it is clear which way is more efficient and effective for the entire team.

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Topics: VisualSP Online Help System, SharePoint Online, Microsoft Office 365, SharePoint Online End User Training

Display a policy or feature automatically when a user visits a page

Posted by Asif Rehmani on Apr 23, 2018 8:04:00 AM

Challenge:
I want the ability to show governance policies or new features to my users when they first visit a location.

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Topics: VisualSP Online Help System

Increase user adoption by solving critical issues

Posted by Asif Rehmani on Apr 16, 2018 11:19:00 AM

We all want our end users to care about what we want them to do. However, do we really stop to listen and care about what they want...?

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Topics: SharePoint User Adoption

Training Your SharePoint End Users is a Waste of Time

Posted by Asif Rehmani on Apr 3, 2018 9:20:00 AM

Conclusion

Many years ago, I came to the conclusion that thoroughly training end users on SharePoint is a waste of time for both the users and the trainer. You may or may not agree, but this is my conclusion after seeing myself and others like me be unsuccessful attempting this for many years. Read further on how I came to this conclusion and my thoughts on what works in regard to helping SharePoint users.

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Topics: SharePoint Online, SharePoint Online End User Training, SharePoint 2016, SharePoint Server 2016, SharePoint 2013, SharePoint 2010, Office 365 End User Training

Step by step in-context guidance for users filling out complex forms

Posted by Asif Rehmani on Nov 28, 2017 9:19:53 AM

Filling out forms for a variety of purposes is a daily way of life for all end users. I have seen people struggle with filling out complex forms, hosted on SharePoint, all the time. Then of course, You, the SharePoint guy or gal gets the call to help the person. Just because the form is hosted on top of SharePoint, you become responsible for supporting the users on it as well. There is a better way...

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Topics: Forms, VisualSP Online Help System

How Microsoft Teams Simplifies Collaboration

Posted by Asif Rehmani on Oct 30, 2017 6:15:16 AM

 In many companies, employees engage in collaborative projects frequently. They attend multiple meetings, hold numerous conversations, move around a lot of documents, follow several processes, and end up using a variety of tools from different places.

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Topics: Office 365, Microsoft Teams,

Quick tour of the modern document library in SharePoint Online

Posted by Asif Rehmani on Oct 12, 2017 6:50:42 AM

The modern document library in SharePoint is still a work in progress. Folks still tell me at times that they flip between the classic and modern views to get the best of both. Over time, things will definitely stabilize and we'll have just one view to work with. For now though, it's best to be familiar with both.

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Topics: modern document library

Timeline for SharePoint adoption activities

Posted by Asif Rehmani on Feb 7, 2017 9:07:00 AM

Wouldn't it be nice to have a timeline of 'adoption enhancing activities' to follow when rolling out a new SharePoint-based intranet (or relaunching your existing one)? I mean, let's get real and talk about concrete things instead of vague concepts. Let's do this!

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Topics: SharePoint Adoption

Interactive Guide on Office 365 Groups

Posted by Asif Rehmani on Jan 25, 2017 11:07:00 AM

I'm a big fan of helping users get used to an application by getting down and dirty into it. Yes, they might end up breaking small things here and there sometimes. However, as long as they are in a safe environment with little to no impact on core business, the advantages of user adoption far outweigh the risks.

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Topics: Office 365

Quick way to on-board end users on Office 365

Posted by Asif Rehmani on Sep 7, 2016 2:00:00 PM

As you know, Office 365 is an amazing offering by Microsoft and it has been growing leaps and bounds in the last year. Many small to large organizations around the world are taking advantage of this platform.

However, there is a problem... 
As awesome as Office 365 is, I see a lot of users struggling with making sense of it all. Not just end users, but also administrators in charge of setting up Office 365 services as well!

Continue reading and I’ll tell you about how our company, VisualSP, is planning to target that problem. If you don’t want to read further, here’s quick shortcut to the answer.

Office 365 consists of many useful applications such as Mail, Tasks, SharePoint, Office Online, Planner, Yammer, OneDrive, Delve and so much more. They are all shifting and changing as time goes by and as Microsoft is adjusting to market demands and rolling out constant updates to it all. Things are starting to get complicated real fast as this offering is coming of age.

So what do end users and administrators currently do when they are looking for answers?

One of the following two things:

1) Search for answers online and sift through results on Microsoft sites, MVP articles, Forums and YouTube videos
Challenge with No. 1: There is too much information out there about certain things and it’s easy to get lost or get the wrong answers. On the flip side, there is not much information about other things and you feel equally lost.

2)  Click on the ? button at the top right of the screen. I don’t see too many people having faith in this method anymore, but those that still do are presented with the following screen:

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Topics: Office 365

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