To provide end users with an effective knowledge base, you need to build and grow a custom help site; the default SharePoint help site is too generic to be sufficiently helpful. Microsoft’s Learning Pathways training site is great as a starting-point. However, consider providing help to your users that is relevant to your own business and preferably delivered in context to the user's environment.
Topics: SharePoint Training
After my public speaking sessions at different events and from the articles that I have published, people ask me: “what am I working on at the moment?”. I tell them that I’m working with our VisualSP team to provide the best training and help items for VisualSP - our flagship SaaS product. Then they usually ask, “what is VisualSP?”. I always give a brief explanation but let me elaborate here.
The short paragraphs below explain what VisualSP is, how it works, and why it is a digital adoption tool that has become essential to modern digital workplaces.
Topics: VisualSP, VisualSP Help System, SharePoint Help, in-context help, Training, SharePoint Training, Office 365 Training, SharePoint ROI, Compliance, Onboarding, Digital Adoption, Digital Transformation, migration, Change Management
So you have decided to migrate to the new version of SharePoint or Office 365. That's great! But what about your end users? Are they ready for the change?
Organizational change management comes from behavior change of employees. Employees of your company need to understand What's in it for them.
Topics: Change Management
In late May, Microsoft released a beta preview of Microsoft 365 Learning Pathways, a training site based on SharePoint communication site with all the modern experience features. The content is kept current and Microsoft has plans in place to add more features to improve learner's experiences.
“We plan to use Microsoft 365 Learning Pathways for Office 365 user training; do we still need VisualSP?” This is the question companies have recently been asking.
The answer is yes.
To ensure that employees learn and actually use Office 365, even if you are using Microsoft 365 Learning Pathways, you still need to install VisualSP to provide in-context one-click help to your employees. VisualSP ensures successful user adoption of the platform.
Let's explain how.
Employees will not abandon their current favorite tools and adopt SharePoint on their own; they have to be driven.
Add providing context-sensitive help to the 4 training programs: holding live training sessions, building training sites, broadcasting daily training emails, and holding Q&A sessions. Install and configure a contextual help system that delivers on-click help to end users. The plug-and-play addon application gives end users the ability to use SharePoint intuitively, without knowing how to.
For every learner, after viewing help items and tutorials, there is always a few questions that need answers.
A classroom style Q&A session is the ideal solution; answers that you provide in such live settings are more memorable than those that you send by email.
In the training program No.1, running training sessions, as part of the Optimal Training Strategy, you run face-to-face and online classes. In this program No.2, build and maintain a training site that serves as a help center or a knowledge base for SharePoint users.