VisualSP - Info on End User Adoption, Support and Governance

Asif Rehmani

SharePoint MVP, MCT and Author on all things SharePoint. Asif loves to speak, consult, train and write on SharePoint technologies.
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How SharePoint Guys & Gals Automate End User Support

Posted by Asif Rehmani

 

"I'm the only SharePoint admin in my organization; since I still have to do my regular daily work, I can't keep up with supporting our SharePoint end users".

That is a common problem that I hear from small IT teams who are given the task of taking care of SharePoint end users. Usually, these small overworked teams are probably managing additional systems and platforms deployed in their company.

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Lots of recorded webinars on improving SharePoint and Office 365 adoption

Posted by Asif Rehmani

Every month we run a webinar with one person who is an expert on a topic such as user adoption, governance, policy communication, end user training and support, etc. 

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Topics: SharePoint User Adoption, Office 365 User Adoption, SharePoint ROI, Onboarding, Digital Adoption, Change Management

4 Time-Saving Features That Every SharePoint Help Site Should Have

Posted by Asif Rehmani

To provide end users with an effective knowledge base, you need to build and grow a custom help site; the default SharePoint help site is too generic to be sufficiently helpful. Microsoft’s Learning Pathways training site is great as a starting-point. However, consider providing help to your users that is relevant to your own business and preferably delivered in context to the user's environment.

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Topics: SharePoint Training

Webinar: Organizational Change Management - Migrating Your Users Along With Your Systems

Posted by Asif Rehmani

So you have decided to migrate to the new version of SharePoint or Office 365. That's great! But what about your end users? Are they ready for the change?

Organizational change management comes from behavior change of employees. Employees of your company need to understand What's in it for them. 

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Topics: Change Management

Jumpstart Office 365 User Adoption with Microsoft's Learning Pathways Training Site

Posted by Asif Rehmani

In late May, Microsoft released a beta preview of Microsoft 365 Learning Pathways, a training site based on SharePoint communication site with all the modern experience features. The content is kept current and Microsoft has plans in place to add more features to improve learner's experiences.

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Topics: SharePoint Adoption, Office 365, Office 365 End User Training

Microsoft 365 Learning Pathways & VisualSP - A Match Made in The Cloud

Posted by Asif Rehmani

“We plan to use Microsoft 365 Learning Pathways for Office 365 user training; do we still need VisualSP?” This is the question companies have recently been asking.

The answer is yes.

To ensure that employees learn and actually use Office 365, even if you are using Microsoft 365 Learning Pathways, you still need to install VisualSP to provide in-context one-click help to your employees. VisualSP ensures successful user adoption of the platform.

Let's explain how.

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Topics: VisualSP Help System, SharePoint Adoption, Office 365

The Optimal Training Strategy for Sustainable SharePoint User Adoption

Posted by Asif Rehmani

Employees will not abandon their current favorite tools and adopt SharePoint on their own; they have to be driven.

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Topics: VisualSP Help System, SharePoint Adoption, Office 365

Provide Context-Sensitive Help to Ensure Sustainable SharePoint User Adoption

Posted by Asif Rehmani

Add providing context-sensitive help to the 4 training programs: holding live training sessions, building training sites, broadcasting daily training emails, and holding Q&A sessions. Install and configure a contextual help system that delivers on-click help to end users. The plug-and-play addon application gives end users the ability to use SharePoint intuitively, without knowing how to.

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Topics: VisualSP Online Help System, SharePoint User Adoption, SharePoint Training

Hold Q&A Sessions That Actually Drive SharePoint User Adoption

Posted by Asif Rehmani

For every learner, after viewing help items and tutorials, there is always a few questions that need answers.

A classroom style Q&A session is the ideal solution; answers that you provide in such live settings are more memorable than those that you send by email.

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Topics: SharePoint User Adoption, SharePoint Training, Onboarding

Broadcast Daily Training Emails That Actually Drive SharePoint User Adoption

Posted by Asif Rehmani

As part of this program, you broadcast daily links to help items by email to users.

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Topics: SharePoint Training, Office 365 Training, Onboarding

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