Improving Digital Adoption

Increase Systems Usage with True Digital Adoption

Asif Rehmani

SharePoint MVP, MCT and Author on all things SharePoint. Asif loves to speak, consult, train and write on SharePoint technologies.
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Recent Posts

How Contextual Help Systems Are Becoming Essential to Digital Transformation

Posted by Asif Rehmani on Nov 20, 2018 7:54:35 AM

The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:

  • Enabling ongoing user training effortlessly;
  • Freeing IT teams from the workloads of providing support to end users;
  • Increased usage of approved digital tools;
  • Easier onboarding of new employees;
  • Faster adoption of business workflows;
  • Improved regulatory compliance;
  • And, more importantly, successful digital adoption.
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Topics: in-context help, SharePoint Training, Office 365 Training

SharePoint Best Practices - 5 Milestones for User Adoption

Posted by Asif Rehmani on Nov 14, 2018 9:41:04 AM

Wouldn't it be great if there was a timeline of 'adoption enhancing activities' to follow when rolling out a new SharePoint-based intranet (or relaunching an existing one)? I mean, let's get real and talk about concrete things instead of vague concepts.

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Topics: SharePoint Adoption, SharePoint End User Training

Use Case - Communicate Governance information at moment-of-need

Posted by Asif Rehmani on Oct 18, 2018 5:32:44 PM

Business need:

A governance document exists for the company which has guidance on how the intranet environment should be used and processes that need to be followed. The problem is that not many people know where the governance document resides.   Even among the people that know where it is, most don't make use of the document because it's too long and it's hard to find the exact policies you need to know when you need to know it. There needs to be a way to communicate governance information to people when they need it.

 

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Topics: VisualSP Online Help System, Governance, Use Case

Use Case - Onboard users to new interfaces

Posted by Asif Rehmani on Oct 16, 2018 8:56:27 AM

Business need:

When users visit new web interfaces, it's easy for them to get confused especially if there is a lot going on in those interfaces. We want to be able to provide automatic context sensitive guidance about those interfaces to the users so they are not confused. This information needs to be provided in the user's own workspace so they don't have to navigate somewhere else to get that information.

 

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Topics: VisualSP Online Help System, Onboarding, Use Case

Use Case - Show a policy to users when they are uploading documents

Posted by Asif Rehmani on Oct 4, 2018 7:12:57 AM

Business need:

Show a warning dialog to my users every time they come to a specific document library. This dialog should tell them that they cannot upload any document that has credit card or social security numbers in it. This is needed for compliance reasons for our company.

 

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Topics: VisualSP Online Help System, Compliance, Use Case

Helping Employees Move Collaboration from Emails to Microsoft Teams

Posted by Asif Rehmani on Aug 28, 2018 11:34:38 AM

Many organizations are still hesitant about adopting Microsoft Teams. They are missing out; here is why. Collaborative work with emails is impractically limited. Working together on a simple PowerPoint document can result in several messy threads of lost emails.

Help your team move their collaborative tasks to Microsoft Teams as soon as possible; the resulting boost in productivity is worth the investment. Everyone will be able to contribute more and teamwork culture will develop organically.

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Topics: Blog

Show Governance policies to users in-context to their environment

Posted by Asif Rehmani on May 3, 2018 9:00:00 AM

Display policies to users right in their moment-of-need. Contextually deliver governance policy content directly to end users when they need it most.

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Topics: SharePoint User Adoption, Governance

Increase usage and adoption of applications with Champions

Posted by Asif Rehmani on Apr 30, 2018 11:48:00 AM

We all want our applications to be used more. If you put your heart and sweat into building something and you don't see the usage levels that you had imagined would be there, it would definitely demotivate you. Happens all the time unfortunately.

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Topics: SharePoint User Adoption

[VIDEO] What kind of help does your team prefer?

Posted by Asif Rehmani on Apr 25, 2018 9:15:00 AM

SharePoint and Office 365 help content can be consumed in many different media formats as well as delivered in many different ways. We have found that when you see context sensitive help compared to the old school way of providing help, it is clear which way is more efficient and effective for the entire team.

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Topics: VisualSP Online Help System, SharePoint Online, Microsoft Office 365, SharePoint Online End User Training

Display a policy or feature automatically when a user visits a page

Posted by Asif Rehmani on Apr 23, 2018 8:04:00 AM

Challenge:
I want the ability to show governance policies or new features to my users when they first visit a location.

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Topics: VisualSP Online Help System

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