Last year, 2018, at CMSwire.com, I've been named one of the contributors of the year.
For most digital workplaces, spending money on technology doesn't always lead to the desired outcome. Typically, the problem is not the digital tool itself but the lack of people using it.
The visual power of PowerPoint presentations makes them indispensable to effective business communications. But, many sets of slides fail to deliver the desired results. The shortcoming is partly due to limited productivity and lack of collaboration during the production process.
When it comes to comes to getting the most out of the SharePoint platform, there are two major hurdles many companies encounter:
Topics: SharePoint User Adoption
If your digital workplace is heavily based on teamwork, you can take full advantage of one of the most powerful services within the Office 365 suite: Office 365 Groups.
Now, here is a common scenario: you tell your team members to make use of a tool; they open the tool but don't know where to start. This happens even after everyone has gone through sessions of training.
Not knowing how to use a tool is one of the greatest barriers to better usage.
The user base of contextual help systems keeps expanding, rapidly. From the immense pool of feedback that has been gathered, companies have highlighted a number of benefits:
- Enabling ongoing user training effortlessly;
- Freeing IT teams from the workloads of providing support to end users;
- Increased usage of approved digital tools;
- Easier onboarding of new employees;
- Faster adoption of business workflows;
- Improved regulatory compliance;
- And, more importantly, successful digital adoption.
Wouldn't it be great if there was a timeline of 'adoption enhancing activities' to follow when rolling out a new SharePoint-based intranet (or relaunching an existing one)? I mean, let's get real and talk about concrete things instead of vague concepts.
A governance document exists for the company which has guidance on how the intranet environment should be used and processes that need to be followed. The problem is that not many people know where the governance document resides. Even among the people that know where it is, most don't make use of the document because it's too long and it's hard to find the exact policies you need to know when you need to know it. There needs to be a way to communicate governance information to people when they need it.
When users visit new web interfaces, it's easy for them to get confused especially if there is a lot going on in those interfaces. We want to be able to provide automatic context sensitive guidance about those interfaces to the users so they are not confused. This information needs to be provided in the user's own workspace so they don't have to navigate somewhere else to get that information.
Show a warning dialog to my users every time they come to a specific document library. This dialog should tell them that they cannot upload any document that has credit card or social security numbers in it. This is needed for compliance reasons for our company.